A clear and smooth-running Incident Management process is crucial, if future incidents are to be avoided. With a transparent, user-friendly incident management process there is a lower risk of incidents recurring. Staff feels stimulated to report incidents and incidents provide input for the future improvements.
The incident management best practice creates clarity and uniformity in the communication, and ensures you do not have to reinvent the wheel. It gives you a benchmark that allows you to quickly and effectively improve your incident management process. Roles, responsibilities and communication lines are clearly defined.
To a wide variety of organizations this process ensures that each person involved always takes the appropriate steps in the process and that all aspects of the incident are adequately assessed. It will improve the process, leading to measurable results in both safety and efficiency.