Challenges in Incident Management
A clear and smooth-running Incident Management process is crucial, if future incidents are to be avoided. In the absence of a transparent, user-friendly incident management process there is a higher risk of incidents recurring, staff may feel reluctant to report incidents and incidents do not provide lessons for the future.
You want to ensure that all incidents and near misses are recorded and that all involved are provided overview of incident follow up. Also you want to make sure lessons learnt are implemented to prevent incidents from happening again.
It would be greatly enhancing results if historical data was available for analyses.
How do you create a fluent and efficient incident management process that supports continuous improvement in both safety and efficiency?